Back in action

As a new school semester dawned this past January, three of our former summer interns returned to A Helping Hand as volunteers. These three students had enjoyed their time as interns, but their schedules hadn’t allowed them to continue volunteering after their internships came to an end. Now that it’s a new semester and their schedules have opened up, they were inspired to get back involved with the volunteer program!

Sumana interned in the summer of 2016. She was inspired by the three clients she worked with for several hours each week. She also got to meet a wide variety of clients that she assisted with one-time visits, providing transportation to medical appointments. When she decided to start volunteering again, she said, “I enjoyed my experience as an intern at AHH and wanted to continue with a volunteer experience that I felt was rewarding. AHH is a great experience because of the people you meet. I’ve found there is something new to learn from every client which has positively influenced the way I view the world.”

Anna Beth was also a summer intern in 2016. The connections she made with her clients made the experience meaningful for her. She had a strong affinity for one of her clients in particular, and they kept in touch after Anna Beth completed her internship. Now with a lighter course load, she was able to commit to volunteering with us again this semester. She told us, “I’m excited to get back out in the community and spend time with clients again!”

Juliette interned with us last summer. She was drawn to AHH for the service learning aspect of our internship program, as well as for the opportunity to learn more about working with older adults. Throughout the summer, the conversations she had with her clients stood out to her. “Every week gave me an opportunity to learn something new about each of my clients. They always told me how grateful they were for AHH and the help I provided them each week, and I was very grateful for the opportunity to meet people that I never would have without AHH,” she said. During her internship, she learned the importance of AHH’s work in the community, and she came back to us, in her words, “because I love being part of an organization that is so dedicated to advocating for a population that often cannot advocate for itself.”

Despite their busy school schedules, the connections these interns made to their clients and the community sparked an enduring passion for serving older adults.

Welcome back to AHH!

Denise serves clients and companions with compassion

When potential clients and companions find out about A Helping Hand, the first person they meet is Denise. Denise Matthewson is our director of client services, which means she helps all of our new clients and companions through the onboarding process.

For clients, this process typically starts with a phone call from a potential client or a family member. Denise describes the type of services AHH can provide, and learns about the client’s particular needs. Then, she visits the client at home, to assess their needs more clearly and go through the enrollment paperwork. Back at the office, she shares information about the client with Rebecca, who manages and schedules the companions, so we can make a perfect client-companion match!

Denise also manages the hiring process for our new companions. She meets each applicant and completes a thorough interview, to determine if their skills match up with our clients’ needs. Denise then leads new hires through our comprehensive orientation process. (We are constantly in need of companions to serve our growing client base; you can learn more and apply here!)

Denise came to A Helping Hand because she was looking for a position that involved more one-on-one interaction than her previous work. She started working for AHH as a companion in 2009, and continued in that role for six years. Throughout that time, she served 50 clients, including several consistently for years. Over her career with AHH, Denise has completed nearly 900 client visits! When a position opened up in our office, volunteer coordinator Steffi remembered Denise’s dedication to her clients and her care and compassion. These qualities have made her a perfect fit for a role that involves connecting clients and families in need with companion care and other community resources.

As if her responsibilities with new clients and companions weren’t enough to keep her busy, Denise also serves many different community groups that are working to improve life for local seniors. She works with the Durham Partnership for Seniors, the Committee on Senior Food and Nutrition, the Chatham Aging Plan, and the Chatham-Orange Community Resource Connections.

Thank you, Denise, for taking on this challenging role with grace and empathy!