Denise serves clients and companions with compassion

When potential clients and companions find out about A Helping Hand, the first person they meet is Denise. Denise Matthewson is our director of client services, which means she helps all of our new clients and companions through the onboarding process.

For clients, this process typically starts with a phone call from a potential client or a family member. Denise describes the type of services AHH can provide, and learns about the client’s particular needs. Then, she visits the client at home, to assess their needs more clearly and go through the enrollment paperwork. Back at the office, she shares information about the client with Rebecca, who manages and schedules the companions, so we can make a perfect client-companion match!

Denise also manages the hiring process for our new companions. She meets each applicant and completes a thorough interview, to determine if their skills match up with our clients’ needs. Denise then leads new hires through our comprehensive orientation process. (We are constantly in need of companions to serve our growing client base; you can learn more and apply here!)

Denise came to A Helping Hand because she was looking for a position that involved more one-on-one interaction than her previous work. She started working for AHH as a companion in 2009, and continued in that role for six years. Throughout that time, she served 50 clients, including several consistently for years. Over her career with AHH, Denise has completed nearly 900 client visits! When a position opened up in our office, volunteer coordinator Steffi remembered Denise’s dedication to her clients and her care and compassion. These qualities have made her a perfect fit for a role that involves connecting clients and families in need with companion care and other community resources.

As if her responsibilities with new clients and companions weren’t enough to keep her busy, Denise also serves many different community groups that are working to improve life for local seniors. She works with the Durham Partnership for Seniors, the Committee on Senior Food and Nutrition, the Chatham Aging Plan, and the Chatham-Orange Community Resource Connections.

Thank you, Denise, for taking on this challenging role with grace and empathy!



Holiday events at AHH

We’ve had a busy few weeks here at A Helping Hand! Along with our Giving Tuesday fundraiser, we’ve been a part of two great events in the run up to the holidays.

The Great Thanksgiving Listen

On November 17, Activate Good gathered a group of volunteers to participate in The Great Thanksgiving Listen, a national project organized by Story Corps. A Helping Hand and several other local organizations arranged for seniors to come and be interviewed for the national archives. The volunteers used the Story Corps app to record each interview, and the interviews are published and collected here. Please take a listen – our clients have fascinating stories! Read more



Steffi serves ceaselessly

Happy Giving Tuesday! In celebration of this day of giving, we’d like to honor Steffi, our volunteer and internship program director. Steffi provides the backbone for all the work we do at A Helping Hand, managing the entire charitable program, with more than 90 clients, 60 volunteers, and up to 15 new interns each semester.

Steffi first started working in the nonprofit world with AmeriCorps, where she served a variety of nonprofits throughout the Northeast. She knew she wanted to continue working for a nonprofit, but didn’t know exactly what area to focus on. She found AHH through a friend who was working as a program coordinator here at the time.

Steffi started out at AHH as a backup companion. She did some office work, but her primary role was as a companion – working with several clients consistently and covering any last minute companion call outs. She then became a fellow, working in scheduling for both the private pay and charitable programs while still assisting clients regularly. After an incredibly busy and stressful fellowship year, Steffi packed up for a year of teaching in Spain.

When she returned to the US, Steffi came back to AHH, this time as the volunteer coordinator, where she has continued for the past two years. She juggles countless tasks on a daily basis, including volunteer and intern recruitment and onboarding, maintaining client and volunteer schedules, managing AHH’s social media, attending trainings, coordinating special events, assisting with paid program scheduling, donating to AHH fundraisers, and occasionally visiting clients. Read more



Hannah stands up to age bias

Hannah first came to A Helping Hand as a volunteer. She had previously volunteered in hospital settings, and enjoyed the one-on-one interaction she had with patients. She realized that treating patients with a positive attitude and respect made a difference in their experience at the hospital, and she hoped to make a deeper impact by working with older adults and people with disabilities in the community. She volunteered with AHH for a year, and then applied to participate in our internship program.

Through the internship, Hannah got to visit several clients on a more consistent basis, as well as meet with other interns to share experiences and attend events in the community related to aging and caregiving. Read more



Be our guest

Ms. Herndon and John

This week, one of our clients came into the office to have lunch with the AHH office staff. Ms. Herndon has been a client for more than a year, and talks with Steffi often to arrange transportation for doctor’s appointments, errands, and trips to local coffee shops. Ms. H is one of our most active clients. She’s willing to participate in any video project we come up with (you can see videos of her on our Youtube channel!), calls regularly to check in with the staff, and forges strong connections with the volunteers who work with her. But even with all those phone calls, she and Steffi had never met. So when Ms. H expressed interest in stopping by our office to meet the staff in person, Steffi jumped at the chance and invited her to lunch.

Ms. H arrived with one of her volunteers, John, on Wednesday afternoon. She greeted our staff warmly, shaking hands with each of us, finally able to put faces to the voices she hears on the phone almost daily. Immediately she thanked us for the services we had provided for her through our volunteers. Read more